General Questions

If my loved one is self-isolating/shielding, can they receive care from Royal Cares?

Yes – following the guidelines mentioned above and wearing the required PPE, we can continue delivering care safely to those who require our services. This includes people who are in the ‘extremely vulnerable’ category, as defined by the Government.

If my loved one is self-isolating/shielding, can they receive care from Right at Home?

Yes – following the guidelines mentioned above and wearing the required PPE, we can continue delivering care safely to those who require our services. This includes people who are in the ‘extremely vulnerable’ category, as defined by the Government.

What services can you support my loved one with at this time?

For us, it’s still very much business as usual and as such, we are continuing to provide the same trusted home-care services we normally would. Companionship plays a big part in the services we offer, which is now more important than ever. With people spending so much, if not all of their time indoors, our caregivers are a trusted, friendly and familiar face that clients can share their thoughts and feelings with.

We know how important it is for our clients and their families to feel connected with each other and maintain regular contact, particularly during these cold winter months. Our caregivers can assist clients to use video technology such as FaceTime or Skype so they can speak to their relatives ‘face-to-face’.

Our services also include personal care, respite care, meal preparation, medication reminders, light housekeeping, running errands and specialist dementia care. For clients who are shielding or self-isolating, our care teams can pick up shopping at the supermarket and collect prescriptions so clients can avoid unnecessary contact with others.

For those with loved ones who require one-to-one support, we also offer 24-hour live-in care, where one of our carehivers lives with a client in their own home. This service offers clients an alternative to residential care, enabling them to remain living in their own home for as long as possible, surrounded by their treasured possessions and home comforts.

I’m considering care for my loved one, can you still take on new Clients at this time?

Yes – Royal Cares can continue to undertake care assessments and new client packages. All of our care packages are highly-personalised and tailored to meet individual needs. We pride ourselves on being able to respond to urgent care needs with speed but without compromising on standards. We have measures in place to support families with completing a new care assessment and are on hand every step of the way.

How are you keeping clients occupied and stimulated during this time?

We are here to support clients, where it is safe to do so, to get some much-needed fresh air or enjoy some light exercise. Social isolation has been an increasing problem during lockdown and we cannot underestimate the importance of social interaction and exercise on a person’s mental health and well-being. At the same time, this must be balanced with staying safe and following the rules put in place by the Government to protect ourselves and our communities during the pandemic.

Our top priority has been and will always be, the safety of our clients and caregivers and we will continue to monitor and adhere to the Government’s advice on social distancing measures when accompanying clients outside of their home. We also have packs filled with activities, games and quizzes that our clients can enjoy in their own home with the support of their caregiver.

What can I do to support my community during the coronavirus outbreak?

First and foremost, following the Government’s instructions around social distancing will provide a safer environment for our caregivers to travel to and from our Clients’ homes.

You can also play your part by checking in with relatives and neighbours to make sure they have the essentials they need but also to check how they are feeling. For people who live alone, lockdown can be a very lonely time and you may be the only person they talk to that day or even that week. Other useful resources:

NHS website For health information and advice on coronavirus, go to the NHS website.

Mind Mental Health Charity Information and guidance on coronavirus and your mental health.

Government website Government updates on coronavirus.

World Health Organisation Advice and guidance from the World Health Organisation.

FAQ